All you need to know about dropped kerbs, badly parked
or abandoned vehicles
Report illegally parked vehicles
Merton Council has a dedicated phone line for reporting illegally parked vehicles, which is available Monday to Saturday from 7am to 10pm, and Sundays 11.45am to 4pm. Call 020 8545 4661 (option 3) as soon as you notice an illegally parked vehicle, such as a vehicle parked:
- on the pavement or grass verge
- on yellow lines during restricted hours
- in a disabled bay without a Blue Badge
- obstructing the flat section of a driveway or dropped kerb.
Only use this line to report illegal parking. The officers who operate this line will not be able to discuss other parking-related issues with you.
Information you will need to give
You will need to provide details of the illegally parked vehicle you are reporting, including its location and a description of the vehicle. If it is blocking your driveway, you will also need to include your name and contact number.
What happens next
A civil enforcement officer (CEO) will visit the location and issue a penalty charge notice (PCN) if the vehicle contravenes parking restrictions. We do not have the facility to remove vehicles. Vehicles must not park in a way that blocks any part of the flat section of a dropped kerb (shown by the red lines in the picture below).
Report a vehicle blocking your dropped kerb
To report a vehicle blocking your dropped kerb, call 020 8545 4661 and select option 3. The line is open from Monday to Saturday 7am to 10pm and on Sundays from 11.45am to 4pm. Civil enforcement officers (CEOs) can then visit the location and issue a penalty charge notice (PCN) to any vehicle that blocks any part of the flat section indicated by the red lines below.
Abandoned Vehicles
The abandoned vehicle service will:
- inspect all reported abandoned vehicles prior to removal and disposal
- report all suspected stolen vehicles to the police
- report all claimed vehicles that are untaxed to the DVLA
- remove all abandoned vehicles from the public highway and from other open land, where the permission of the property owner has been given at cost to the Property Owner
- ensure our contractors work safely and efficiently and dispose of all removed vehicles in an authorised manner.
The service aims to meet the following standards:
- inspect abandoned vehicles within two working days of them being reported
- remove from the highway within 48 hours of inspection, all abandoned vehicles that we consider to be a danger to the public
- place a 24 hour, 7 or 15 day notice on any vehicle considered to be abandoned, declaring our intention to remove and destroy it
You can help by:
- providing us with the registration number, colour, make and model and exact location of any suspected abandoned vehicle
- telling us of any changes in the condition or location of a suspected abandoned vehicle after you have initially reported it.